Shipments & Orders

• We only ship within Japan.
• After we receive customer's order, we will send a confirmation email showing all relevant order details.
• We usually ship by Yamato within 2 working days after receiving the order. Customer's delivery preferences will be respected as far as possible. However, the delivery date may be delayed due to transportation circumstances, weather conditions, etc.
• Special shipping schedules may apply during the year-end and New Year holidays, Obon period, etc.
• A sales contract will be concluded upon shipment of the products.
• After shipment, we will send a notification email showing shipment details including the Yamato tracking number. Ownership of the product and thus the risk of loss is transferred to the customer at the time the product is shipped.

Payment methods

• We accept payments by cash on delivery and credit card.
• Acceptable credit cards are: VISA, MasterCard, JCB, American Express, Discover, Diners Club International.
• Credit card payments can only be made with a card in the name of the person making the payment.
• Credit card terms and conditions are subject to a separate agreement between the user and the card company.
• We are not responsible for any damage caused due to entering false credit card information, using someone else's credit card or any other unauthorized use of customer's credit card.
• Personal information such as credit numbers is encrypted and transmitted using SSL.

Charges and fees applied

• A shipping fee of ￥770 (tax included) per shipment is applied if the order value is below ￥5,500 (tax included).
• For purchases totaling ￥5,500 yen (tax included) or more shipping is free of charge.
• There is no charge for payment with cash on delivery.
• After placing an order at our online shop, a confirmation email will be sent showing the total payment amount.
  

Receipts

• We are sorry. We do not issue receipts (because it would be a double issuing).
• If payment is done by by credit card, the statement issued by the credit card company will serve as receipt.
• If payment is done by cash on delivery, the receipt will be the cash on delivery receipt issued by the delivery company. This is an official receipt according to accounting laws and regulations recognized by the tax office.

Order cancellation from our side

In the following cases, we may not be able to accept customer's order or have to cancel the sales contract.

• The ordered product is in short supply.
• The product is sold at an incorrect price or other sales conditions due to mislabeling, system malfunction, or other reasons.
• The order is deemed to have been placed by fraudulent means or for a fraudulent purpose.
• We cannot contact the customer for more than a week due to customer's absence, etc.
• If there are other unavoidable reasons.

If we are unable to accept customer's order or if we have to cancel the sales contract, we will process a refund of payments which were already done.

Order cancellation from customer's side/returns 

If the customer wishes to cancel an order, the following conditions apply:

• Cancellations can be done via website (button "Contact Us") or via phone (0120-26-8888).
• Cancellations until 1 day before shipment will be accepted without any condition.
• Cancellations after that time are too late for stopping the shipment. Thus, the products have to be returned.
• We will only accept returns under the following conditions:

1. Product packages are not opened and are not damaged. Of course this means that products have not been used.
2. Customer notifies us about the cancellation request within 7 days after receiving the products. After 7 days have passed, we cannot accept customer's cancellation.
3.  In addition, if the product is damaged during the return, we may not be able to accept the return. So customer has to handle with care.
4. Except for products that are initially defective or damaged during transportation, the customer is responsible for paying the return shipping costs.

• We will process the refund of payments made within 2 weeks after receiving the returned products. Refund transfer fees will be borne by the customer.
  

Initial defects

• In case a product malfunctions from the very first use, we will replace this product with a new one. 
• We will accept defects as initial defect only if we are notified within 1 week after customer received the product. 
• After 1 week, normal warranty regulations are applied. So, it is essential that customers check the products delivered as soon as possible after they received them.

After-sales service

• For any request please approach us via our website ("Contact Us" button) or via phone (0120-26-8888).
• For product defects during the warranty period, please see the information about warranty.